Be Nopaque.
At Nopaque, we're on a mission to make every customer interaction seamless and every challenge resolved at the first contact. Through our consulting and product services, we empower organisations to create world-class, user-friendly First Point of Contact solutions.
Join us in simplifying and advancing your customer and employee contact experiences.
What does nopauqe mean?
nopaque
noun
Pronunciation: /no-payk-h/
Definition: A term coined to describe a state or quality characterized by transparency, clarity, and the absence of opacity. It represents the opposite of the term "opaque," signifying a condition or object through which light or understanding passes effortlessly, providing a clear view or comprehension.
Product: TotalPath
Organisations struggle with the cost of traditional IVR Test Tooling, mostly because of the cost and complexity of configuration. Usually the organisations cannot cover all of the testing requirements with the tools and end up carrying out expensive and time consuming manual tests. TotalPath solves these issues by bringing automated, on-demand, scalable and accurate tooling, allowing customers to focus on essential design and build work.
Journey Mapping
Over time, organisations diversify products and the journeys they create to support them. Creating tests that validate these journeys can be time consuming when done manually. The tools we are building will help to make creating maps of pre-existing journeys more efficient. Automating this process vastly optimises creating essential test plans. Using these tools can reduce change outage and the Mean Time to Recovery (MTTR), ultimately leading to better customer experience.
Journey Testing
DTMF and Audio based journeys and services can be tested automatically, providing assurance and validation of service operations and iterative change. Our tools are on-demand and priced for what you use, without a need for up front capacity planning and expenditure. Test plans can leverage regular schedules , point in time, or performance executions to cover all change validation needs. Overall these help organisations succeed in providing First Point of Contact resolution and reduce poor experience due to outage.
Scaled, On-Demand, Anywhere
Traditional test tools are prohibitive, in that they use hardware to place calls. This used to be necessary to keep call costs low, quality better and well.. they just didn't have Cloud Contact Centres like Amazon Connect. It is inevitable that these improve and the mantra that you can't trust cloud technology is more about resistance to change than actually being about poor quality. TotalPath uses the cloud to leverage scale, elasticity and availability, so customers no longer need to purchase telephony to test functionality.
Consultancy
Nopaque, through consultancy, delivery and product, is helping organisations meet their goal of solving their customer challenges at the First Point of Contact (FPoC).
Insights
Read from a selection of our blogs, covering topics such as simplification, technology and concepts on how to achieve First Point of Contact resolution.
