Be Nopaque.

At Nopaque, we're on a mission to make every customer interaction seamless and every challenge resolved at the first contact. Through our consulting and product services, we empower organisations to create world-class, user-friendly First Point of Contact solutions.

Join us in simplifying and advancing your customer and employee contact experiences.

Get in touch

Try The Product

What does nopauqe mean?

nopaque

noun

Pronunciation: /no-payk-h/
Definition: A term coined to describe a state or quality characterized by transparency, clarity, and the absence of opacity. It represents the opposite of the term "opaque," signifying a condition or object through which light or understanding passes effortlessly, providing a clear view or comprehension.

Products

Nopaque are busy building products that will aid organisations in validating the enhancements they're making to customer journeys. With so many organisations intently focussed on First Point of Contact (FPoC) resolution, our automated testing and validation tools help reduce the increasing load on engineering and testing teams.

Journey Mapping

Over time, organisations diversify products and the journeys they create to support them. Creating tests that validate these journeys can be time consuming when done manually. The tools we are building will help to make creating maps of pre-existing journeys more efficient. Automating this process vastly optimises creating essential test plans. Using these tools can reduce change outage and the Mean Time to Recovery (MTTR), ultimately leading to better customer experience.

Find Out More

Try It Out

Journey Testing

DTMF, Voice and Text based journeys and services can be tested automatically, providing assurance and validation of service operations and iterative change. Our tools are on-demand and priced for what you use, without a need for up front capacity planning and expenditure. Test plans can leverage regular schedules , point in time, or performance executions to cover all change. Overall these help organisations succeed in providing First Point of Contact resolution and reduce poor experience due to outage.

Find Out More

Try It Out

IVR Journey Testing Self Service DTMF Audio

Intent Analysis

Designing successful and enjoyable journeys is an art, usually requiring repetitive incremental updates to improve accuracy. Our products will help analyse what your customers are asking you for at scale, rather than having to manually listen to sample sets of call audio. In turn this informs the design and build of your self-service and routing configurations, increasing the success of resolving customer challenges on the First Point of Contact.

Find Out More

Try It Out

Intent analysis for telephony contact centre

Consultancy

Nopaque, through consultancy, delivery and product, is helping organisations meet their goal of solving their customer challenges at the First Point of Contact (FPoC).

Anchor 1

Bot Design and Integration

Providing the right context to your Bot design is essential, often organisations struggle to determine customer intent, our team can help resolve issues, increasing accuracy.

Prompt Engineering

Prompt Engineering against Long Language Models gets complex fast. Speak to us about how to leverage them and transform customer experience.

Generative AI Usage

When and where not to use Generative AI? We can help you design and integrate sensible solutions to improve customer interactions.

AWS Ecosystem

Integration for contact centers leveraging the AWS Ecosystem for services such as Connect, Lex, Custom Control Panels and more.

Insights

Read from a selection of our blogs, covering topics such as simplification, technology and concepts on how to achieve First Point of Contact resolution.