Philip SmithSep 8, 20238 minI felt prompted to write this...It's that time again. My analogy is that life is a bit like swimming up a river, from it's mouth, to it's source(s). Sometimes we take a...
Philip SmithAug 14, 20232 minHey! Welcome.If you are passionate about customer and employee experience in relation to Contact Centers, make sure you check out this blog regularly....
Philip SmithAug 14, 20233 minUnveiling the Pervasive Challenge of Long Queue Times in Customer ServiceIn the ever-evolving landscape of customer service, where every interaction shapes the overall customer journey, queue times have emerged...