If you are passionate about customer and employee experience in relation to Contact Centers, make sure you check out this blog regularly.
Nopaque has been formed to uncover the detail behind what makes good (and bad) experiences for customers and the people that serve them. The name Nopaque came from the idea that so many organisations provide services, options and solutions that are.. well.. Opaque.
Our intention is to make ours NOT Opaque and help customers improve their Servicing quality and processes so they too become Nopaque. Enjoyable for their customers if you will.
Our main focus will always revolve around bringing technology to meet the specific needs of a customer experience. Where we differ however is that before we design or implement technology, we will gain full understanding of the 'Nirvana' our clients are seeking. Really getting to the 'why' in what they're doing, so that any design or implementation we provide - or any platform testing for that matter - will be relevant.
This blog should have something for anyone interested, from the Humans in human-centric services to the engineers that have to build and support them. We won't be shying away from topics that cover the entire system that hangs together to provide services to customers in the modern age.
This means we'll go into legacy, technical debt, systems thinking, psychological safety and even touch on some of the technology we are using to build out products that can help customers move towards consistent First Point of Contact resolution - as so many are intently focused on doing so.
Maybe you landed here because you're trying to figure out how to integrate a bot, or build one for that matter. Maybe you've heard about Generative AI, you've even been to the playground, but have no idea how this could positively impact your customers. Well don't hesitate to bookmark this page! We have a forthcoming blog that might help unblock some of the thought process.
Maybe you're just here or general interest too, don't worry we won't be trying to sell our wares, this really is an outlet or what we learn. Our goal really is to improve world wide ability to solve customer issues on the first contact, to do that we have to share back some of our knowledge - we know there will always be clients that engage us, but we can't work with everyone directly, so this is our contribution to the wider Vision.
Comments